Profile
Doug is a partner based in our Sydney office where he also leads our Asia Pacific Transportation and Services Practice.
He began his consulting career more than 30 years ago at Oliver Wyman. He has since collaborated with clients on every continent and within every facet of transportation. His specialization lies in crafting strategic solutions, orchestrating restructuring initiatives, and orchestrating comprehensive end-to-end digital transformations, all underscored by an unwavering commitment to enhancing customer experiences and optimizing operations.
Doug’s initial focus on loyalty and customer experience gave him an opportunity to work across numerous industries such as aviation, hotels, consumer packaged goods, energy, and financial services. This diverse experience broadened Doug’s global perspective, enabling him to assist his clients in creating distinctive brands that deliver remarkable outcomes for customers, employees, and shareholders.